MyTime Features
MyTime offers hundreds of customizable features to help you manage and grow your business.
MyTime offers hundreds of customizable features to help you manage and grow your business.
| Online Bookings | In-Store Appointment Scheduling | Point of Sale | Inventory Management | Client Management | Staff Management | Real-Time Chat | Marketing | Client Referrals | Reports & Analytics | Online Listing and Reputation Management | Enterprise Features | Franchise Management |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Responsive, configurable and white labeled online booking experience that can be embedded into websites and mobile apps | Responsive web application for managing appointment schedule works from any browser | Automatically generate tickets from appointments | Integrated inventory management to track all your products | Ability to customize fields in client records with multiple field types to choose from | Service assignments and qualifications | MyTime Communicator real-time chat and photo sharing with clients | Dozens of configurable automated email & text messages to engage customers | Offer incentives to both referrers and referees | Over 50 reports for key business areas from P&L to productivity to compensation | Real-time syndication of business data to top search engines, review sites, social networks and directories on the web | Full white-labeled solution | Real-time reporting on results at chain, franchise owner and individual location level |
| Custom branded guest app that can be published in your name for iOS and Android for online booking, guest check-in and gift card sales | Native iOS and Android app for managing appointment schedule | Native iOS and Android app for managing appointment schedule | Separate back bar and retail inventory counts by location | Detailed record of past and upcoming appointments, classes, events and product purchases | Clock-in/out and time tracking | Exchange images and respond to questions right from phone or computer | Multiple delivery settings (automatically triggered, scheduled and on-demand) | Fully integrated into POS | Real-time aggregation of data across all locations | Improved SEO and de-duped listings on major publishers and search engines, such as Google, Bing, Facebook and Yelp | SLAs with 99.9% uptime and 24x7x365 help desk | Location management and provisioning with stored templates to instantly generate new locations |
| Custom URL with responsive online booking landing page hosted by MyTime | Day/Week/Month/Agenda layouts to view bookings | Service packages (series) sales and tracking | Create, assign, monitor and complete inventory stock check audits | Create, manage and track memberships with recurring billing | Hourly wages and overtime with custom hourly rate types | Messages delivered across multiple channels including SMS, email, and mobile app | 2-way email, SMS and push notification appointment confirmations to reduce no shows | Automated referral notifications | Date range, location and staff member filtering for all reports | Real-time monitoring of business rating and reviews from over 25 review sites | Highly scalable redundant architecture across multiple availability zones | Ability to transfer locations between owners |
| Native online booking through Google Search, Google Maps and Google Home | Color coding by service type, staff member, and appointment status | Bundles of products, services, and classes for a set price | Set inventory targets by location | Create, manage and track packages and bundles of services that can be sold online or in-store | Straight and tiered commissions on products sold and services performed | Automatically save conversation thread, with message time stamps | Automated rebooking reminders set per service | Unique referrer link that can be shared via email, SMS and Social Media | PDF and CSV export for all reports | Daily emails digest with new reviews | Enterprise grade security | Ability to share clients records |
| Native online booking through Instagram Pages and photos | Multi-staff appointments | Membership sales and management | Automated alerts to ensure timely re-orders | Create, sell, reload and track gift cards online or in-store | Machine learning staff scheduling forecast to estimate staffing needs based on historical bookings | Support for photos, links, and attachments in emails and text messages | Referral credits tracked on client profile | Staff level access controls to limit viewing to own information | Ability to respond to reviews | Access controls by role with support for unlimited roles | Ability to share memberships, packages and gift cards | |
| Native online booking through Facebook Pages and posts | Quick-Add feature to create new clients on the fly | Integrated low price credit card processing from TSYS or connect to third party payments gateways | Cost and expiration date by shipment | Individual pet records (pet care businesses only) | Post and pre commission back bar fees | Email and SMS campaigns targetable by appointment history, client tags, location and more | Reports to track impact of referral program | Charts and dashboards for at-a-glance view on top business metrics | Smart review request emails to drive more positive reviews from clients | Audit trail for appointments and client record changes | Reconciliation of cross center redemptions for packages, memberships, and gift cards with automated money transfer | |
| Clients book classes and events online with custom attendee types and limits | Event or class booking, including virtual events, events shared by multiple locations and events at another location | Tokenized payments store credit cards on file without PCI exposure | Purchase orders by vendor with automated ordering and minimum order quantities | Individual vehicle records (automotive businesses only) | Visual interface for recurring custom work schedules, sick day and vacation day reporting | Template builder for emails and text messages with WYSIWYG editor | Daily business snapshot PDF with key metrics | Ability to track and analyze ratings and reviews by location and staff member | APIs and webhooks to connect legacy applications to MyTime | Customizable access controls to determine what happens at franchisor vs. franchisee level | ||
| Online booking experience supports both retail business and mobile businesses (we come to you) | Recurring appointments | Apply discounts to single item or entire ticket | Email purchase order to vendor | Client referral program with incentives | Robust and granular access controls by role | Analytics on email and SMS campaign performance and attribution | Cash drawer open and close reconciliation reports | Custom location groupings for reporting and price changes | Custom branding to ensure consistent experience across all franchise locations | |||
| Allow clients to add themselves to the walk-in waitlist, with estimated wait times, from your website or custom URL | Appointment blockages | Apply and track promotions, BOGOs, membership usage, client referral credits and auto applied discounts | Stock counting via mobile app camera bar code scanner | Client labels to tag and sort clients more efficiently | Setup logins using usernames or email address for each staff member | Coupons and promo codes for services, products, and gift cards with configurable settings | Compensation and Inventory Snapshot that allows you to save a copy of the data and download it later as a CSV | Data import pipelines to receive location, staff and services changes | Create services, classes, events, inventory, promotions, vendors, etc once for all franchises | |||
| Collect payment method to automatically charge for services or no-show fees | Support for multiple services per appointment | View client's past purchase history for easier upsells | Shipment batch receiving and checking against purchase order | Type-ahead search and filter by client name, phone, email, or label | Separate display names and legal names for staff | Last minute flash sales by location, service and staff member | Single-Sign On (SAML protocol) | Automated collection of franchise royalties | ||||
| Tokenized payment maintains credit card on file | Service add-ons tied to specific services | Sales tax calculation by service/product category and location including VAT support | Barcode scanning from MyTime mobile app | Intake forms to collect data from clients, including waivers and contracts | Ability to sync with personal Google or Outlook 365 Calendars | Offpeak hour pricing | Franchise and location management system | Marketing module template management and campaigns managed from the parent account | ||||
| Support for promo codes and coupons | Resource booking allows for rooms and equipment to be booked with appointment | Separate staff commission calculation for products, services and tips | Inventory adjustment reasons | Expiration reminders that show on client or pet profile (e.g., overdue pet vaccinations) | Concurrent appointments configurable by staff member | Promoted posts on Facebook and Instagram with embedded online booking | Fully internationalized and translated user interface | Reconciliation price for membership item credits | ||||
| Ability to purchase memberships, packages and gift cards | Split times allow for client processing time while staff member is available for other appointments | Support for multiple appointments and products on a single ticket | Import and export of entire product inventory from a different system | Family members under one account | Staff can receive email or SMS alerts for appointment status changes | Add Google Analytics, Google Tag and Facebook Pixel tracking to online booking | Multiple currency and language support | |||||
| Prices displayed automatically take into account memberships, packages and gift cards client may have | Buffer times allow for cleanup / breaks after appointments | Customizable payment options (cash, credit card, check, gift card, etc) | Transfer inventory between locations on the same account | Contact permissions for transactional and marketing email and SMS (double opt-in) | Staff bios and photos can be displayed to clients booking online | Your website's Google Analytics Session maintained during online booking | Custom report option available | |||||
| Prices displayed automatically take into account last minute sales and off-peak prices | Staff, resource and location filters show only relevant bookings | Payment splitting of a single ticket across different payment options (cash, credit card, check or gift card) | Discontinue inventory | Custom prices and durations by client / pet | Service price and duration can vary by staff member or title | Mass opt-in clients to marketing messages via SMS | Dedicated infrastructure with read replica database option available | |||||
| Prices displayed can be customized by client for specific services (for "friends and family" or "grandfathered prices") | Walk-in waitlist with estimated time remaining for walk-in only or hybrid businesses | Tipping on ticket or on printed receipt that can be added later | Consume Inventory Mode on Apps to scan and automatically deduct consumed items from the back bar | Record of messaging and marketing history | Auto-lock access to application after some inactivity | Push notifications to the custom MyTime guest app | Enterprise Booking Widget that allows configuring a parent account booking widget, which includes all franchise locations | |||||
| Ability to add multiple services to a single appointment including multi-staff appointments | Split screen view for "Walk-in Only" businesses to view waitlist, checked-in, and in-service clients on one screen | Ability to split tips between staff members | Ability to reopen closed purchase orders | Automatically invite new clients to create a user account | Access to application can be IP locked | UTM parameters for Booking Widget | Ability to define labels at the parent level | |||||
| Add-ons and upsells promoted automatically based on service selected by client | Client and Appointment notes with photo attachments | Request and receive client tips by SMS | Ability to autogenerate purchase orders | Merge duplicate clients | Add facility fees to services for deduction before staff commission is calculated | Automated Flash Sales: Automatically send messages with discounts to encourage bookings when schedule is unfilled above a certain threshold | ||||||
| Intake forms including liability waivers and contracts integrated into online booking | Pet notes (pet businesses only) | Multiple register support | Ability to bulk upload vendors and product cost via CSV | Import and export client database from a different system | Forced breaks for staff members | Ability to send marketing campaigns to guest app via push notification | ||||||
| Clients can add notes and special requests to their bookings | Vehicle notes (auto businesses only) | Barcode scanning | Ability to view and edit price, cost and margin, add vendor discount and add additional products to PO during PO check-in | Mark clients as tax exempt | Staff titles and role assignments | Automated messages drip campaigns | ||||||
| Require services to be booked in a specific order on a single appointment | Client self-service check-in for appointments and classes on in-store kiosks | Register open and close counts | Send purchase orders to vendors via FTP | Automatic client credit card updates when card expires | View only access for staff outside of whitelisted IP address | Ability to request NPS scores from clients | ||||||
| Integration with client's Google Calendar, Outlook or iCal | Digital waitlist signage with image and video for smart TV display | Support for taking staff tips from registers | Ability to search for products using barcodes when creating a new purchase order | Preferred client language | Historical data maintained for deleted staff | Configurable fallback delivery methods for automated messages | ||||||
| Email, SMS and push notification appointment confirmations to reduce no shows | Icons to indicate key appointment information such as prepaid, recurring, or new clients | Print gift receipts | Shopify Integration (Inventory Sync) | Merge duplicate family members / pets / vehicles | Support staff that work in multiple locations | |||||||
| Ability to restrict online booking to specific services or staff members | Redo appointments for unhappy customers with their original service | Complete audit trail with time-stamps on POS actions and cash drawer usage | Shopify Integration - BOPIS | Membership item and value credits audit trail | Straight and tiered commissions for classes performed | |||||||
| Ability to book recurring appointments | Audit trails for all actions with employee and date/time stamps | Customizable email or SMS receipts for clients | Shopify Integration - SSO | Ability to change membership benefits for existing members | Compensation by product category | |||||||
| Ability to reschedule or cancel existing appointments | Book multiple appointment per time slot for specific staff or resources | Receipt printing via thermal printer or regular paper printers | Shopify: Buy Online Return in Store | Ability to archive waivers | Post and pre commission back bar fees | |||||||
| Ability to put online bookings into a pending state that must be approved | Prebook client's next appointment during checkout flow | Customize receipt footer text | Ability to use MyTime gift cards on Shopify | Preserve membership purchase price for specific clients | Automatically clock out staff members at midnight if they fail to clock out at the end of their shift | |||||||
| Ability to restrict online bookings to existing clients or block specific clients from booking online | Ability to record cancellation reason when clients cancel an appointment | Real-time sync with QuickBooks Online | Ability to automatically deduct back bar inventory when a service is performed | Membership cancellation reasons | Multi-factor authentication (MFA) for staff logins | |||||||
| Ability to restrict online bookings based on minimum or maximum advance notice by service, class or event | Walk-out button to track missed opportunities | Refund closed tickets by item or entire ticket | Inventory forecasting and smart ordering | Ability to associate and disassociate a client from a location | IP verification for staff logins | |||||||
| Ability to set booking intervals clients can book at ranging from every 5 minutes to every hour | Ability to prevent adding clients to waitlist above a certain wait time | Ability to save open tickets | Ability to upgrade and downgrade membership directly without canceling current membership | |||||||||
| Multi-language allows you to translate client facing info (services titles/descriptions, emails, intake forms, etc) | Appointment filtering in the Scheduler | Environmental fees by service and location | Appointment specific intake forms | |||||||||
| Prices displayed can be customized by pet breed (pet businesses only) | Auto-calculate price for multi-day appointments based on start dates and end dates entered into the appointment modal | Customizable refund reason codes | Merchant defined icons for clients, family members, and/or pets | |||||||||
| Native iOS and Android client booking apps | Appointment count by status and resource capacity on Scheduler | Accept returns for products without a receipt or products from another location | Waiver expiration | |||||||||
| Sign up or sign in with Facebook or Apple ID | Labor Forecasting | Integrated merchant processing in Canada | Employee intake forms (SOAP Notes) | |||||||||
| Embedded Widget for only memberships/packages/gift cards | Automatic check-in upon appointment creation | Ability to sell and redeem physical gift cards directly from Ingenico credit card terminals | Display client purchases from Shopify on MyTime client profile | |||||||||
| Embedded My Account management | Ability to view staff appointment count and resource capacity on scheduler | Ability to generate shelf labels with prices from POS | Lead management | |||||||||
| ClassPass integration for appointments | Bulk re-assign future appointments from one staff member to another or one day to another | Ability to choose a credit card terminal on POS ticket pages | Capture and report on source of clients | |||||||||
| Ability to set prerequisite services i.e. Service A has to be completed before booking Service B | Allow multiple employees to be booked onto a single service | Line item display on Ingenico terminals | Ability to automatically expire membership credits for active memberships after a specified period of time | |||||||||
| Ability to collect deposits during the online booking process and in-store for appointments and classes | Scheduling add-ons for separate days within multi-day appointments | Ability to set tax ID number by company or locations | ||||||||||
| Google Reserve bookings directly on MyTime with ability to collect payments | Appointment service statuses | AVS (Address Verification Service) check for Card-Not-Present transactions | ||||||||||
| Ability to apply promo code for gift card, membership and package purchase on the booking widget | Ability to view next available times for a service/staff member from the Scheduler modal | Audible feedback when scanning barcodes | ||||||||||
| Ability to specify whether services are delivered in-store or at the client’s location | Ability to calculate service prices based on units. | Display waiver terms & conditions on Ingenico terminals | ||||||||||
| Online booking interval per employee | Return to gift card | |||||||||||
| Ability to sign membership waivers during online purchase | ADP Wisely Integration |
